We are updating our DIGITAL Banking Platforms!
In order to help you manage your finances more effectively from anywhere at any time, we will be launching our NEW Online and Mobile platforms late September! Our new platforms will offer:
Unified Design – seamless, integrated navigation and functionality within any device you use
NEW Money Management Tools - Manage all your budget and savings goals
360 Degree View - All your financial data can be just a click away
An Easier Way to Pay Friends – send money directly & instantly from your phone or desktop
Plus, Enhanced Security Features & More!
What do we recommend you do to make the transition as easy as possible?
Verify that your contact information we have on file is correct as soon as possible
Once we launch our new platforms and you attempt to login for the first time, you will need to verify your identity by inputting a secure code. This code will be sent to you either by a telephone call, text, or email. Therefore, ensuring your information is up to date will make the transition super easy!
How do you verify your information is up to date? Don't worry, it's super easy!
Log into Online Banking from our website's homepage.
Click on Account Services and then My Profile.
Verify your telephone, cell phone and email are up to date. If they're not, go to the next step below.
What if your contact information is NOT up to date?
We are here to help. Call our member service department at 703.218.9900 opt. 3, and one of our call center representatives would be happy to assist you with making any necessary updates.
For members using PopMoney to make recurring transfers to other financial institutions
Our new platforms will allow you to transfer money to other financial institutions you have accounts with. If you currently have recurring transfers set-up with PopMoney, your transfers will no longer occur and you will need to set them up again within the new platform. Please allow additional time for this change to take effect as it may take up to 5 business days to set up external transfers.
We appreciate your support and your patience as we try to improve your digital banking experience.