Contact Us


Communication Center

8:00 am - 5:00 pm ET, Mon, Tue, Wed and Fri
9:30 am - 5:00 pm ET, Thurs.
9:00 am - 1:00 pm ET, Sat.

703-218-9900 Option 3, then option 1.

Branch Offices - Direct Lines

Fairfax  (Members Way):  703-218-9900 ext. 1100
Herrity: 703-218-9900 ext. 1390
Government Center: 703-218-9900 ext. 1490
Springfield: 703-218-9900 ext. 1690

Audio Teller

To access Audio Teller please dial 703-218-9900 and press opt. 2, and follow instructions. You will be required to enter your member number which can be found on your member statement. You are also required to enter a PIN. If you do not have a PIN assigned, please contact our member service department at 703.218.9900 opt. 3, to obtain a PIN.

Online Bill Pay Support


VISA Department


Member Solutions (Collections) Department

703-218-9900 Option 3, then option 2.

VISA Credit and Debit Card Lost/Stolen or for questions or concerns:

For credit cards: 1-866-820-6068
For debit cards: 1-888-918-7748
Visa Toll Free: 1-800-VISA-911; Outside the U.S. call collect 410-581-9994

Need to change Credit or Debit Card  PIN? Do it with PIN Now!

Credit Card holders call: 888-886-0083
Debit Card holders call: 866-985-2273

Check Orders
To order checks please contact us at 703-218-9900 opt. 3 or visit a branch location.


Communication Center Fax Number


24/7 Phone Access: Audio Teller

703-218-9900 Option 2

First Mortgage Hotline

703-218-9900 Option 5, then option 1.

Email Us *

*Information sent by email is at risk of loss of confidentiality if the information is transmitted over the internet. Please do not include personal account information.

Mailing Address

Fairfax County Federal Credit Union
PO Box 1300
Fairfax, VA 22038