A Note on Privacy to Our Members:

Fairfax County Federal Credit Union will NEVER contact our members via e-mail requesting you provide us with private information. Be aware you could be the target of a Phishing Scam!

Fairfax County Federal Credit Union is committed to making available financial products and services that will enable you to meet your financial needs and reach your financial goals.  Protecting personal information and using it in a manner consistent with your expectations is a high priority for everyone associated with our credit union.

As a member of our credit union, you also have a responsibility to safeguard your financial information.

To ensure that you can rely upon the quality of products and services we make available, our credit union stands behind the following privacy policy:

 Ø      Fairfax County Federal Credit Union will collect only the personal information that is necessary to conduct our business.  That means just what is necessary to provide competitive financial products and services – no more.

 Ø      Fairfax County Federal Credit Union will protect your personal information.  Our credit union will maintain strong security controls to ensure that member information in our files and computers is protected.  Where appropriate, we will use security coding techniques to protect against unauthorized access to personal records, ensure accuracy, and integrity of communications and transactions, and protect member confidentiality.

 Ø      You will always have access to your information.  As a member of our credit union you will always have the opportunity to review your information and make necessary changes to ensure that our records are complete and accurate.

 Ø      Fairfax County Federal Credit Union will only share information when absolutely necessary.  We will only share information to administer the products and services we provide, when required to do so by the government, or when we partner with other businesses to offer a broader array of products and services.

 Ø      Fairfax County Federal Credit Union will partner only with businesses that follow strict confidentiality requirements.  The businesses we select will offer products designed to enhance our members’ economic well-being.  Under no circumstances will we authorize these firms to charge your account without your express consent, and we will not sell member information to telemarketing firms.

 Ø      Fairfax County Federal Credit Union will offer you a choice in how your information is used.  Any member of our credit union may elect to keep information from being shared with our business partners.  We will inform you on how to exercise your choice and we will take all reasonable steps to make sure your requests are followed.  At least once a year, we will remind all members of your right to choose.

Internet Privacy Policy

Fairfax County Federal Credit Union recognizes and respects the privacy of its members and other users of its web site and is committed to protecting information on and within this web site with the same safety and confidentiality standards utilized in the transaction of all Fairfax County Federal Credit Union business. Fairfax County Federal Credit Union does not sell or provide any member information to any list services, third parties or non-credit union agencies for any reason -- ever.

  Ø      General Use: As a general policy, Fairfax County Federal Credit Union does not automatically collect personal information from users of its web site. Fairfax County Federal Credit Union does collect and store information on the domain a user uses to access its web site, the Internet address of the web site from which a user links to the credit union's web site and the date and time of the visitor's visit to the credit union's web site. This information is used to measure the number of visitors to its web site and track the route a user travels while within the credit union's web site to better serve users through improved design and site navigation.

  Ø      Member-Only Areas: Personal identification (e.g.: account number, PIN, password) is collected when a valid credit union member with active credit union account(s) has registered to enter the secure online banking area of the credit union's web site. This information enables the credit union to regulate access of this information to those who request such access and those entitled to perform transactions on the account(s).

  Ø      Cookies: The Fairfax County Federal Credit Union web site requires the use of 'cookies', which are small pieces of information a web site stores on a visitor's web browser. For example, cookies are required to help protect the privacy of a member's transactions by automatically terminating online sessions if the member forgets to log out. Cookies cannot be used to capture a user's email address, obtain data from the user's hard drive or gain confidential or sensitive information about the user. Additionally, a cookie cannot be read by any web site other than the one that set the cookie.

 Ø      Online Forms: Fairfax County Federal Credit Union provides online forms and applications to better serve the needs of its members. Personal information provided by a user via any of the credit union's online forms is used by the Fairfax County Federal Credit Union only to process the member's request for service.

  Ø      Email Communication: Personal information transmitted to Fairfax County Federal Credit Union may be used by credit union staff to respond to inquiries for service or information, or to improve the service the credit union provides. Since email messages may not be secure against interception by unauthorized individuals, users may want to seek alternatives to email when it is necessary to provide sensitive or personal information. Likewise, the credit union will not transmit sensitive or personal information that can compromise or violate a user's privacy when communicating via email

IN CASE OF ERRORS OR INQUIRIES ABOUT YOUR STATEMENT OF LOAN ACCOUNT

The Federal Truth in Lending Act requires prompt correction of mistakes on your open end loan statement. 

1. If you want to preserve your rights under the Act, here’s what to do if you think your statement of account is wrong or if you need more information about an item:

a.     Write on the statement of account or other sheet of paper (you may telephone your inquiry but doing so will not preserve your rights under this law) the following:

 i.    Your name and account number.

ii.    A description of the error and explanation (to the extent you can explain) why you believe it is an error.

iii.  The dollar amount of the suspected error.

iv.   Any information (such as your address) which you think will help the credit union to identify you or the reason for your complaint or inquiry. 

b.     Send your notice of statement error to: Fairfax County Federal Credit Union,       P.O. Box 1300, Fairfax, VA  22038-1300 .  Mail it as soon as you can, but in any case, early enough to reach the credit union within sixty days after the statement was mailed or otherwise delivered to you. 

2.     The credit union must acknowledge all letters pointing out possible errors within 30 days of receipt, unless the credit union is able to correct your statement during those 30 days.  Within 90 days after receiving your letter, the credit union must either correct the error or explain why the credit union believes the statement was correct.  Once the credit union has explained the statement, the credit union has no further obligation to you even though you still believe that there is an error, except as provided in paragraph 5 below. 

3.     After the credit union has been notified, neither the credit union nor an attorney nor a collection agency may send you collection letters or take other collection action with respect to the amount in dispute, but periodic statements may be sent to you, and the disputed amount can be applied against your credit limit.  You cannot be threatened with damage to your credit rating or sued for the amount in question, nor can the disputed amount be reported to the credit bureau or to other creditors as delinquent until the credit union has answered your inquiry.  However, you remain obligated to pay the parts of your outstanding balance not in dispute. 

4.     If it is determined that the credit union has made a mistake on your statement, you will not have to pay any finance charges on any disputed amount.  If it turns out that the credit union has not made an error, you will have to pay finance charges on the amount in dispute, and you will have to make up any missed minimum or required payments on the disputed amount.  Unless you have agreed that your statement was correct, the credit union must send you a written notification of what you owe. 

5.      If the credit union’s explanation does not satisfy you and you notify the credit union within 10 days after you receive its explanation that you will refuse to pay the disputed amount, the credit union may report you to credit bureaus and other creditors and may pursue regular collection procedures. But the credit union must also report that you think you do not owe the money, and the credit union must let you know to whom such reports were made.  Once the matter has been settled between you and the credit union, the credit union must notify those whom the credit union reported you as delinquent of the subsequent resolution. 

6.      If the credit union does not follow these rules, the credit union is not allowed to collect the first $50 of the disputed amount and finance charges, even if the statement turns out to be correct. 

However these limitations do not apply if the credit union mailed you the advertisement for the property or services.

TAX INFORMATION  

DIVIDEND RECEIVED 

If dividends are $10.00 or more the amount of dividends will be reported to the IRS.  The amount of dividends received as shown on this statement is reportable as “Interest Earned” on your income tax statement. 

FINANCE CHARGE (INTEREST) PAID 

The amount of interest reportable is the year-to-date interest shown on the front of this statement, less any interest funds received during the year. 

FINANCE CHARGE COMPUTATION  

The Finance Charge is computed at the indicated daily rate based on the indicated annual percentage rate.  The Finance Charge is applied to each amount in the loan balance column for the exact number of days each loan balance was outstanding.  The balance used to compute the Finance Charge is the actual outstanding loan balance at the close of business each day after payments and credits have been subtracted and new advances and other charges added.